One year after closing my creative services studio, and hearing about more and more layoffs in ad agencies and belly up studios like mine, I can’t help but to sometimes think about creative services as sort of a paralyzed industry. In my case, there were several reasons contributing to my studio’s demise: my inexperience, some poor judgement, some bad luck and probably more than all those combined: bad goddamn timing. But I’m not bitter. I’m evolving, and the rest of my industry should, too. Okay, maybe the creative services industry isn’t exactly dying, but it sure is starving – at best.
But I think I’ve been wrong. The industry isn’t paralyzed, it’s just changing – quickly. In a different era, advertising ROI wasn’t as prevalent and Agencies could staff up – becuase profits were high all around. Now, the temptation to use a smaller, less expensive company or a freelancer is great. Crowdsourced creative, template sites and stock houses are tempting to companies on tighter budgets – and sometimes they can work quite well. Sometimes they’re a disaster. The importance of quality photography and design in all areas of your campaign has never been more important. Advertise smarter, in other words.
Today’s advertising industry has expanded to encompass traditional print and brodcast mediums as well as the new engagement/experience driven marketplace, and I predict this should boost the creative services industry – and here’s how I think it will go down.
Quality control will be at the forefront of your strategy. Here’s why: Your product cannot “suck.” If it does, with poor ad placement or a bad – say – retail product, people will A) know and amplify the shortfalls via social networks; or worse B) not even see it and it will dissolve into obscurity. if you hire a lousy designer to make a lousy menu – someone will tweet about it, write a review on Yelp and post it on Facebook. Hire a lousy guy to design your brakes. Ask Toyota how that could go down. Hire a lousy designer to design your website, your business card, your menu, your packaging… all potential public or financial FAIL. This is why its so important to invest in good design, or suffer the consequences.
To summarize, companies must put their best foot forward at all times to get noticed and do it alongside a good creative professional team. Stakes are higher now than ever. After all, the new consumer is the media, and they’re still always right.
No pressure.
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